At TRATON CLOTHING, your satisfaction is our priority. We offer a flexible exchange policy and limited refunds under specific conditions. Please read the guidelines below to understand how to process an exchange or refund.
1. Eligibility for Exchange
You may request an exchange if:
- The item is unworn, unused, and in its original packaging with tags intact
- The request is made within [3–7] days of delivery
- The item is the wrong size, color, or design, or was delivered damaged
📦 Note: Items must be returned in the same condition they were received.
2. Items Not Eligible for Exchange or Refund
- Custom-made or personalized orders
- Sale or discounted items
- Items showing signs of wear, damage, or alterations after delivery
- Items returned after the eligible exchange window
3. Refund Policy
We offer refunds only in the following cases:
- The exact product ordered is out of stock or unavailable
- A return is approved due to a manufacturing defect or delivery error
- The item cannot be replaced and the customer prefers a refund
💰 Refunds will be processed within [5–10] business days after we receive and inspect the returned item. Refunds are issued via the original payment method or as store credit.
4. Return Process
- Contact Us First: Reach out via WhatsApp or email within the return window.
- Provide Details: Include your order number, the item in question, and the reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.